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Awards Recognize Innovation in the Application of Information Technology -- StreamServe and Agis Recognized for Their Superior Customer Retention and Satisfaction Efforts
Burlington, MA, USA – December 17, 2007 – StreamServe® Inc. (www.streamserve.com), a global leader in dynamic document composition, management and delivery solutions, and Agis Insurance, one of the five largest specialized healthcare insurers in the Netherlands with 1.2 million customers today announced the two companies have won the 2007 Process Innovation Award for the creative deployment of StreamServe’s patented software solutions. The Process Innovation Awards program grants innovation-solution honors to those companies that achieve a significant business benefit and continuously strive for the effective and demonstrable return from their technology investment. StreamServe and Agis were selected from a pool of more than 250 applicants.
Agis leverages StreamServe’s solutions to generate ten to twelve million enterprise documents a year from its mainframe environment, including letters, invoices, policies, and settlement specifications from the administrative systems. These documents conform to the organization’s corporate brand and style guidelines and can be processed in a variety of file formats and distributed via printer, fax or e-mail, depending on the customer’s preferences. With StreamServe, Agis was able to increase the efficiency of overall customer correspondence, cut printing and document processing costs, provide improved customer service support among its business-to-business and business-to-consumer client and significantly enhance its revenue.
“It is an honor to have been chosen for such a coveted award and to be recognized for the positive, corporate-wide effect our customer satisfaction and retention efforts have had on our business,” said Bertjan Teunissen, Process Analyst of Information Systems at Agis Insurance. “While the cost savings alone justify the investment, the greatest value StreamServe delivers is its ability to help us achieve a strong and consistent brand identity and provide better customer service which translates into enhanced customer satisfaction and sales growth.”
The StreamServe and Agis implementation was selected by an independent panel of industry experts based on process improvements that led to gains in at least one of the following areas: productivity, profitability, ability to adapt to market conditions, or competitive standing/market share. Enterprise Innovator, a premier publication focused on technology innovation in the enterprise (www.enterpriseinnovator.com), sponsored the 2007 Process Innovation Awards, which were created by Kinetic Information LLC and are now in their 11th year.
“Replacing paper-based processes with automated document output management solutions have a profound and demonstrable impact on an organizations bottom-line,” said Chris Stone, president & CEO of StreamServe, Inc. “We are extremely pleased for the recognition this award represents and for our ability to help leading customers such as Agis Insurance create more personalized, timely and effective communications.”
About Process Innovation Awards
The Process Innovation Awards program recognizes innovation in the application of information technology. Awards focus on the business benefits user organizations derive from their technology systems. Award winners are selected by a panel of experts consisting of independent professional consultants who are recognized authorities in their fields. The judging process is free of any vendor or other bias so the emphasis remains on the business benefits provided by each winning implementation.
About Agis Insurance
Agis is one of the five largest specialized healthcare insurers in the Netherlands with 1.2 million customers. Agis is committed to a continuous improvement of its services to its customers by providing access to qualified care and cure for every one. The challenge of Agis was to improve customer satisfaction and enhance revenues by consolidating, standardizing, and personalizing customer communications for the entire company. More information is available via www.agisweb.nl.
About StreamServe, Inc.
StreamServe, a leading global provider of dynamic document composition, management, and delivery solutions, enables organizations to automate, personalize and deliver customer-centric documents in any format, through any channel. StreamServe’s solutions enable organizations to deepen brand-awareness, while providing marketers with flexible and efficient channels for customer communications and targeted offers that lead to cross-sell and up-sell opportunities. StreamServe customers realize additional revenue gains and business process efficiencies as a result of StreamServe’s open architecture design which enables companies to leverage existing enterprise systems and integrate seamlessly with archival systems.
Headquartered in Burlington, MA with 15 offices worldwide, StreamServe has more than 4,900 customers in 130 countries, including Agis Insurance, BMW France, Plantronics, and Siemens Financial
Visit StreamServe at www.streamserve.com.
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StreamServe™, the StreamServe logo, StreamServe EDP, StreamServe Persuasion™, “A Leader in Dynamic Enterprise Publishing” and “How Does Your Company Present Itself?” are all trademarks of StreamServe, Inc. SAP, SAP NetWeaver, SAPPHIRE and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other marks are the property of their respective holders.
© StreamServe, Inc. 2007.
Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as “anticipate,” “believe,” “estimate,” “expect,” “forecast,” “intend,” “may,” “plan,” “project,” “predict,” “should” and “will” and similar expressions as they relate to SAP are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations The factors that could affect SAP's future financial results are discussed more fully in SAP's filings with the U.S. Securities and Exchange Commission ("SEC"), including SAP's most recent Annual Report on Form 20-F filed with the SEC. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.
Press Contact:
StreamServe, Inc.
Kim Robinson
kim.robinson@streamserve.com
781-761-6659
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