AET Films is North America's leading developer and only independent global supplier dedicated solely to the manufacture of films for use in commercial packaging. The company's challenge was to increase margins and retain customers by providing outstanding service in the form of highly personalized communications.

The company, headquartered in New Castle, DE, is one of the largest North American manufacturers and sellers of oriented polypropylene (OPP) films, with annual sales exceeding $275 million dollars. The company's products are used by the world's preeminent food and beverage manufacturers.

"Only five to 10 percent of our business is still on patent so we are a quasi-commodity business," said Jim Burger, director of information systems at AET Films. "Anything we can do to differentiate ourselves is good. StreamServe Enterprise Document Presentment® (EDP) enables us to offer a higher level."

StreamServe EDP gives AET the flexibility to deal with converters large and small: "We ask our customers: How do you want to communicate; how do you want us to relate" And StreamServe supports that. We deal with very large multi-national businesses and we deal with mom-and-pop operations.

"One of the real value-adds StreamServe EDP provides us with is the ability to do custom labeling. With StreamServe EDP, we have the ability to quickly create and deploy a new label format for a single customer with any variety of bar codes. That's a unique capability in the marketplace and a real advantage for us."

Jim Burger, Director of Information Systems,
AET Films