TMI Integrated Logistics and Road Air Logistics companies are part of the Netherlands-based TMI Group, a holding company that offers integrated logistics services. The company faced the challenge to streamline its IT environment to facilitate group-wide systems standardization, enabling the production of personalized customer documents to enhance customer loyalty.

Now, more than ever, customers expect efficient fulfilment of specific requirements. They expect suppliers to know who they are and to prove it by delivering products or services that meet customers' demands. If they don't, then customers will probably take their business elsewhere. This is especially true for logistic services providers such as the Netherlands-based TMI Integrated Logistics and Road Air Logistics companies.

Both companies are part of the TMI Group, a holding company with 1,000 employees. The TMI Group has come far in its corporate-wide efforts to streamline IT processes. For example, it implemented a
standardized logistics system that significantly improves inventory and order management. Ongoing improvement of the IT environment enhances internal efficiency and improves delivery execution.

To provide even better customer service and to ensure that TMI companies have a good handle on what is going on with their operations, TMI executives concluded that their current document processes needed to be seriously upgraded to an Enterprise Document Presentment (EDP) solution.

"We found that StreamServe-enabled customer service enhancements also attract new customers. This is crucial for logistics companies such as TMI Integrated Logistics and Road Air Logistics. As a result, we plan to expand the StreamServe Distribution implementation within the TMI Group."

Kees Driessen, Managing Director
TMI ICT Services