Nordea Liv is a division within Nordea and Norway’s third-largest pension provider. Nordea Liv employs over 200 people and provides a wide range of insurance-related services to over 200,000 customers.To meet market requirements and get total control of document management, Nordea Liv had to more efficiently manage all document processing and output. The company also wanted to improve customer service by delivering consistent, personalized documents—regardless of file format.

The Nordea Group is the largest finance enterprise in the Nordics. Nordea Liv is a division within Nordea and Norway’s third-largest pension provider. Nordea Liv employs over 200 people and provides a wide range of insurance-related services to over 200,000 customers.

Besides developing new, top-quality products, Nordea Liv focuses on Internet-based communication solutions to raise its service levels. In 2004, Nordea Liv decided to improve document management, which was necessary for staying competitive. This would be achieved by investing in a new solution for distribution A key part of the process was to transfer most of Nordea Liv’s documents from traditional paper-based distribution to electronic distribution. So getting control of document management was a critical success factor.

Today, 80% of the millions of documents distributed annually by Nordea Liv are now transmitted electronically. Nordea Liv and its customers can enjoy nicely designed, homogenous documents that present a unified image of the company. StreamServe manages a wide range of file formats, and document headings are graphically aligned with the design on the web—ensuring the same layout basics, independent of format.

“What’s more, we can now include graphics that contain key data such as pie or bar charts, our customers really appreciate this, and so do our employees, who are proud to present more attractive documents.”
 - Bård Bjerkestrand, CTO at Nordea Liv

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