The Electricity Supply Board (ESB) is the leading Irish electricity utility with 1.7 million customers. With such a large customer base and more than 10 million bills to be processed each year, ESB knew it was critical to develop an efficient Enterprise Document Presentment solution if they wanted to maintain good customer relationships and keep administrative costs under control.

ESB had already invested in a comprehensive SAP system that served as the core of its business operations, and a new SAP IS-U module added billing capabilities to the solution. However, it still did not allow ESB to print a large volume of documents. The problem was that the SAP solution did not support the AFP format, the standard format for doing a large volume of printing. 

Also, ESB wanted to improve customer service by implementing a solution that made it easy for customer support staff to answer customer inquires quickly and accurately.

"StreamServe EDP saves us up to 75 percent of the time and money that it would have taken if we had used the SAP solution and it enables us to deliver superior customer service. Those are a couple of compelling benefits."
- Mr. Vivian Young, Technical Delivery Manager, ESB

 Visit ESB