StreamServe provides two levels of high quality online, on-site, and telephone technical support:
Standard
With Standard support your designated contacts can access the password-protected StreamServe Support Web site, 24 x 7. This provides an extensive search facility and a subscription to notify you of changes in the StreamServe Solutions Knowledge Database, as well as the ability to submit and track incidents.
Standard support also includes unlimited telephone assistance through a dedicated telephone number during weekday business hours (excluding public holidays). You can submit incidents by a dedicated e-mail address, through the Support Web site, or by telephone.
Premium
Your designated contacts receive all of the services of Standard Support plus the following:
- 24x7 unlimited telephone assistance through a dedicated telephone line from a Designated Support Engineer to any named user at the your site.
- Automatic escalation to StreamServe Research & Development if a Priority 1 Error is not resolved within 24 hours.
- Optional assistance through remote dial-in to the designated operating environment.
- On-site support if StreamServe determines that all other means for resolution of an incident have been exhausted.
“Your support department is the most professional and service minded I ever been in contact with.”
Mikael Bondeson, SYSteam, Sweden
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