Careers

StreamServe - A Great Place to Work

If you've got the talent, experience and drive to be among the best, then give us a call. Our team is bright, results driven and fun to work with. We are an entreprenureal element of a larger company and we are looking for the best talent that we can find. We would like a chance to talk with you, if you fit the profile.

Streamserve does not entertain inquiries from recruiters or agents.

Job Listings:
Technical Project Manager
Technical Support Consultant
Inside Sales
Solutions Engineer

Technical Project Manager
(Burlington, Ma, USA)

StreamServe is looking for an experienced senior consultant with strong project management and organizational skills to join the Professional Services team in the Americas, at the Burlington, MA headquarters. The main responsibilities will be to manage multiple implementations, ensure on-time and in-budget delivery, and coordinate weekly customer status reports and meetings. Internal responsibilities will include coordination with project resources and project management office.

Responsibilities:

• Work with a technically advanced development product, which is very flexible in the way it can be applied
• Use technical skills to acquire strong product knowledge of the StreamServe products and its implementation and configuration aspects
• Work with customer business and technical teams to document and scope project requirements
• Put together implementation plans, project plans, SOWs (Statement of Works)
• Work with Microsoft Project and internal project tracking tools
• Routine coordination with internal PMO (Project Management Office) to ensure best-practices and completion of internal project documentation
• Routine communication with customers, providing status reports and necessary project metrics
• Clear documentation and presentation skills
• Ensure weekly time and expense reporting on a per project basis
• Work in Windows and UNIX/Linux environments, incorporating databases (SQL Server, Oracle, DB2)
• Handle multiple customer implementations simultaneously, providing organized and timely responses and deliverables
• Hands-on technical project implementation work on an as-needed basis
• Travel to customer sites as needed – 75%

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or Information Technology (or computer-related education or experience) is a must
• Minimum 8 years working experience in software implementations
• Strong project management skills – project management certification preferred
• Experience working with Microsoft Project
• Excellent verbal, written, presentation, and documentation skills
• Exceptional organizational and time management skills – ability to meet deadlines and work under pressure
• Ability to work and communicate with all levels of customer personnel from business to technical to executive teams
• Experience in any of the following required: Windows, UNIX/Linux, SQL Server, Oracle, DB2, scripting (e.g. Java, SQL-based scripting)
• Detailed knowledge in the following areas preferred: XML, ERP (enterprise systems – SAP preferred), public protocols (HTTP, FTP), web applications
• Working experience in programming/programming concepts
• Team player, while being self-motivated to learn and gain knowledge quickly apply and tackle the day-to-day responsibilities
• Knowledge-share with internal colleagues to enhance team skills

Benefits of Joining:

• Product training provided
• Challenging environment with dynamic team of people
• Private international company with strong opportunities for career growth
• Competitive compensation with excellent benefits

Our software makes use of the latest technologies available, so we can guarantee that there will be plenty of long-term opportunity to learn and progress as a professional and individually. We are an organization, focused on “getting it done right”, with an innovative, dynamic and high-energy culture. With currently 250 employees around the globe, StreamServe is growing rapidly, and is looking to enhance the team with the right candidate!

To apply, please send resumes to:
opportunities.us@streamserve.com

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Technical Support Consultant
(Burlington, Ma, USA)

StreamServe is looking for a strong motivated and self-driven candidate to join StreamServe’s Support team in the Americas, at the Burlington, MA headquarters. The main responsibilities will be to provide proactive and reactive technical support to our customers. This will include web based, email, and phone support to customers, partners and internally.

Responsibilities:

• Work with a technically advanced development product, which is very flexible in the way it can be applied
• Thorough analysis of customer queries, at times resulting in duplicating customer environments to troubleshoot with accuracy
• Become an "application expert", meaning that one will acquire a broad knowledge of the StreamServe products and its implementation and configuration aspects
• Work in Windows and UNIX/Linux environments, incorporating databases (SQL Server, Oracle, DB2)
• Problem resolution from initial contact to full completion, ensuring full customer satisfaction
• Communication with customers and partners for maintaining a professional and respectful working relationship to every type of audience
• Clear documentation of customer cases and explanations for problem solving, as well as for internal product enhancements and product fixes
• Handle multiple customer cases simultaneously, providing organized, timely responses and resolutions with a service-minded approach

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or Information Technology (or computer-related education or experience) is a must
• Experience in the following required: Windows, UNIX/Linux, SQL Server, Oracle, DB2, scripting (e.g. Java, SQL-based scripting)
• Detailed knowledge in the following areas preferred: XML, printer and driver knowledge, ERP (enterprise systems), public protocols (HTTP, FTP), web applications
• Excellent verbal, written, and documentation skills
• Team player, while being self-motivated to learn and gain knowledge to tackle the day-to-day responsibilities

In order to become a StreamServe application expert, the candidate will start off with training, both in terms of course programs and also by personal tutoring by a trainer or an experienced support analyst. Gradually the candidate will become more and more involved in the handling of support requests. Available resources for problem solving will be our testing environment, our knowledge database, manuals, our developers and consultants.

Our software makes use of the latest technologies available, so we can guarantee that there will be plenty of long-term opportunity to learn and progress as a professional and individually. We are an organization with an innovative, dynamic and high-energy culture. With currently 250 employees around the globe, StreamServe is growing rapidly.

To apply, please send resumes to:
opportunities.us@streamserve.com

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Inside Sales
(English, Swedish, German, and Dutch speaking positions)

Streamserve Inc.’s Inside Sales team is focused on growing revenue by selling new licenses, product modules and training to existing customers. This is accomplished by determining customer needs, presenting solutions and closing sales orders.

Streamserve employees enjoy the benefits of working for a mature company that is still in private hands. This means we can take our time to do the job right and we can count on support all the way from the CEO's office to the back office. Come join a new team within a growing part of the business and be ready for long-term professional and personal growth!

Key Responsibilities:

(A) Development of Existing Customers

• Verify customer, product and license information
• Ensure customers are in compliance, if not, sell additional licenses
• Identify incremental sales opportunities within customer base by cross selling and up selling
• Position and sell training to customers
• Facilitate renewals of licenses that have lapsed
• Facilitate customer issues by utilizing other functional areas as appropriate

(B) Meet and Exceed Performance Objectives

• Increase revenue by selling new licenses, additional modules and training services
• Maintain level of metrics including call volume, email, and revenue objectives
• Design calling strategies and execute tactical call plans that meet and exceed expectations
• Solicit feedback regarding customer satisfaction
• Communicate with management regarding customer successes and challenges
• Obtain referrals from customers

(C) Pipeline Development, Sales Process and Database Integrity

• Log all pertinent data into Salesforce.com. Maintain and improve the accuracy of the StreamServe customer database.
• Reliably forecast business to accurately predict revenue goals and build a consistent pipeline
• Adhere to all current sales methodologies and processes
• Track and record marketing programs. Provide feedback on quality of leads and input for new marketing programs.
• Maintain current knowledge of StreamServe’s products and solutions
• Work collaboratively with field reps, partners and technical resources to drive sales transactions

Experience Needed:

• Minimum 2 years in a sales, business development, maintenance renewals or customer service position in a technical environment and via the phone
• Experience in Enterprise solutions is a plus
• Fluent in English (or Swedish, Dutch, German plus English).
• 3rd level or relevant experience is required

Other Skills and Abilities:

• The ideal candidate will be committed to ongoing professional growth in a sales role
• Comfortable with spending extensive time talking with customers on the phone
• Superior verbal and written communication skills are necessary
• Have exceeded quotas or targets consistently in previous positions
• Must be aggressive, goal-oriented with high personal drive and a commitment to team growth
• Ttime management, organizational and decision-making skills are critical

Please send all inquiries and CV’s to opportunities.ireland@streamserve.com

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Solutions Engineer

• Experience with Unix, Linux and/or Windows O/S
• Experience with SQL, XML and other data technologies
• Practical knowledge of Web Services and LDAP is desirable
• Programming experience (e.g., C, Perl, etc.) is desirable
• Experience with a major ERP systems such as SAP is a bonus
• Time management and business acumen skills are expected
• You will be expected to handle prospects at any one time
• 3-5 year prior development or consulting experience required

Click here to submit your resume