SAP Webcast: Trends, Challenges, and Best Practices in a Challenging Economy

Drive Significant Cost-to-Serve Efficiencies While Enhancing Customer Communications

These two issues share one common denominator:
the customer.

Rising energy costs and corresponding green and conservation programs, smart metering, transition to new CIS systems and eServices, these business initiatives represent challenges, but also great opportunities for utilities. The role of the customer, and how your utility communicates with them, is critical to success.

Agility is the key to improved responsiveness and efficiency.

The economy may be slow, but utilities cannot afford to be. If your key customer service processes are holding up your marketing or collections, your goals will be difficult to reach.

Join us to gain insight on the following topics:

• How do you drive customer satisfaction and behavior with powerful demand side management?
• How do you implement flexible but reliable and efficient processes to increase your ROI while leveraging the existing infrastructure?
• How do you leverage billing, CRM and AMI to communicate with customers proactively in real time?
• How do you become more agile to meet future regulations and trends?

This Synergy Group will discuss processes and technology you can implement quickly to address the issues and challenges facing utilities in today's economy, as well as future trends and best practices to deal with these challenges.

Who should attend:

• VPs and directors of customer service, billing, marketing, and IT
• SAP project managers
• Professionals from gas, water, and electric utilities (munis, co-ops and IOUs)

Watch this Webcast today and learn what you can do now
to reduce costs today while laying a foundation
to meet the demands of tomorrow:

*Please note that the webcast starts about 30-45 seconds after registering. Do not select a connection speed.