StreamServe AMI White Paper

Why the Smart Grid Needs Smart Business Communications to Succeed

Both Now and as AMI and Smart Grids Evolve, Engaging Customers is Key to Achieving Operational and Energy Efficiency Goals

Download StreamServe AMI Whitepaper [PDF].

Summary The Smart Grid is the key enabling technology for meeting the most dramatic challenges the utility industry has ever faced. Beyond the radically new physical infrastructure, the Smart Grid also changes almost every utility business process, business system, and even entire business models.

In this evolving world, the customer will play a major role in the success of the utility. Many utilities are beginning to actively engage their customers and are seeing some positive results. The introduction of Advanced Metering Infrastructure (AMI) capabilities will add a significant new dimension to the utility’s ability to more deeply engage the “customer as partner.”

But in order to fully capitalize on the insight that AMI provides into the customer base, and to proactively communicate with them in very segmented and relevant ways, utilities will need to synchronize and leverage three major business components—billing/usage information, CRM customer profiles, and presentment.

Solutions are available today to achieve this. They provide rapid ROI on today’s issues while simultaneously equipping the utility to keep pace with the evolving environment. Giving utilities end-to-end control over their business processes and business communications, StreamServe and SAP provide fully supported, pre-integrated solutions designed for immediate benefit, minimized risk, and maximum ability to master change.

This article explores some of the business issues and opportunities of both the present and the emerging environments, and how utilities can take advantage of them.

Download StreamServe AMI Whitepaper [PDF].