StreamServe helps Customer Service organizations to:
- Eliminate overhead from unnecessary document distribution.
- Significantly reduce storage costs through electronic archiving.
- Improve productivity through immediate availability of customer information.
- Minimize the impact of mistakes through electronic forms with input validation.
- Increase customer satisfaction with easy access to archived documents
Improve your service delivery processes
StreamServe Enterprise Document Presentment (EDP) helps you deploy new processes for improving the service you deliver to internal and external clients. Your service reps no longer have to work with printed copies of documents, log-in to multiple account systems to answer customer inquiries, archive documents manually, or mail/fax paper documents by hand.
StreamServe solutions eliminate much of the manual work surrounding the document lifecycle and achieve significant improvements in customer service, letting you:
Eliminate Manual Processes
Eliminate manual intervention in the distribution of application output. Enable recipients to specify their preferences for receiving documents – including network faxing, e-mail or any other electronic format distribution.
Access Electronic Archiving and Filing
Customer-facing employees and your customers can access archived documents using a Web browser. There’s no need to search through manual archive and filing systems to handle customer inquiries.
Enable Document Interaction
Before print or distribution, let users interact with and edit key portions of ERP documents using a Web browser. Even customers without access to your applications can participate in processes when exception handling or personal interaction is required.
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