Customer Lifecycle Management

StreamServe Utilities™

What If Every Customer Document Was a Sales Opportunity?

In fact, nearly every document is a sales opportunity. The challenge lies in activating this potential. Even in markets where there is little or no competition, it is nearly certain that utilities can increase revenues through better or expanded service. What better time to offer alternatives than when you already have the customer's attention and you already know the subject matter being  presented?

StreamServe Utilities facilitates turning touchpoints into marketing opportunities throughout the lifecycle of the customer, including welcome packs, bills, notifications, changes of service, usage assessments, etc. All can be personalized based on the deep wells of customer information contained in the utility's existing enterprise systems, as well as on specific information included in any given communication (e.g., the regular bill).

In person-to-person contact throughout the account lifecycle, automatically archived images are quickly, if not immediately, accessible to service representatives to enable them to smoothly and knowledgeably conduct customer discussions.

Only StreamServe offers an enterprise-class, end-to-end customer lifecycle solution that integrates with enterprise applications, customer billing, imaging, output management, and print/mail solutions—all with rapid deployment that doesn't disrupt existing systems.