A new Business Process Management Paper is now available. The paper is called "Leveraging Customer Information by Making it Visible, Accessible and Relevant" and describes a solution based on IBM FileNet and StreamServe.

The StreamServe and IBM solution allows customers to:

• Remove lag time from business opportunity to action
• Communicate a clear and comprehensive view of customer relationships
• Deliver information via preferred customer communication channel
• Bundle multiple documents into a consolidated, streamlined customer message
• Assemble relevant information needed for regulatory compliance reporting