Read more about some of our customers and their StreamServe solutions.
ABB handles secure e-invoices across Europe
ALD Automotive: Extended e-invoice information gives a competitive edge
Use of electronic documents saves millions for MyTravel
Personalized communication at Banco Fonder
SEB Finans automates the invoicing process
High quality customer interaction is key for Viking Line
Efficient supply chain process and improved customer service at Kaha
TDC remains legal, lean and customer friendly with StreamServe
Umeå Energi takes control over systems integration and improves document presentment
UNI2 will handle hundreds of millions of invoices for TELE2 across Europe
Posten: StreamServe EDP is the foundation for efficient customer communication
Itella processes 120 million pages through StreamServe EDP
OEM International: Streamlined logistics requires optimized information flows
Efficient payment flows for Buena Vista
Flexible customer communication for Lindorff
Bravida cut customer support calls
Skanska strengthens its customer communication
Automated electronic handling and distribution of 1.3 million NCC invoices
Wallenstam improves customer service
ABB handles secure e-invoices across Europe
ABB needed to improve its existing invoicing process by adding support for secure e-invoices within the ABB group. StreamServe Enhanced Security was implemented, and ABB is now able to send and receive secure e-invoices, and receive supplier invoices electronically, all over Europe.
Read the article. Read the press release (in Swedish).
ALD Automotive: Extended e-invoice information gives a competitive edge
ALD Automotive is the leading operational leasing company in Finland and one of the largest leasing companies in Europe. With StreamServe ALD can automatically accommodate customer demands for invoice specifications and customer unique accounting information.
"Choosing StreamServe EDP allowed us to land a contract with a new large customer and to move our business forward - offering this service to other customers as well", says Olli Hakala, Business Development Director at ALD.
Read the article.
Use of electronic documents saves millions for MyTravel
MyTravel Group, with leading charter tour operators such as Ving, Spies and Tjæreborg, uses StreamServe Enterprise Document Presentment (EDP) to facilitate the transition to electronic customer communication. The company has been able to save money and improve customer service. "In the Nordic region we have already come a long way towards electronic customer communication; we are working to further increase its share and StreamServe EDP is definitely a valuable tool in accomplishing this task", says Fredrik Jormin at MyTravel.
Read the article.
Personalized communication at Banco Fonder
It is a never ending challenge to turn mass communication with customers into personalized communication, while maintaining speed to market, improved look and feel, and cost efficiency. StreamServe EDP has become the key in Banco's formula for success by improving document design, speeding up the process for creating and distributing documents, and reducing costs.
Read the article.
SEB automates the invoicing process
SEB Finans was confronted with a challenge that most factoring companies will recognise and are working to resolve, i.e. to receive the customer’s billing information not as paper copies of the invoices, but in a simple and cost effective way.
”For our part, it is important to be flexible and to be able to offer our customers simple processing so that they can submit their files to us directly from the accounts receivables. We need to be able to receive files of all types from our customers, and with StreamServe we can fulfil this requirement", says Kjell Lindqvist, IT Manager at SEB Finans.
Read the article.
High quality customer interaction is key for Viking Line
With 5.6 million passengers a year, all expecting a safe and enjoyable journey, Viking Line is one of the major shipping companies in the Baltic region. The company is focusing on maintaining a strong brand and excellent customer relations. “With StreamServe EDP we have been able to meet our customers’ requirements in the area of customer communication. We can provide clear documents that are easily understood by the customer. The communication
is consistent and follows the Viking Line look, which is important both from a customer and a brand perspective”, says Edward Eriksson, Systems Manager at Viking Line.
Read the article.
Efficient supply chain process and improved customer service at Kaha
Kaha Oy, importer and wholesaler of automotive spare parts and components, handles hundreds of orders and associated documents every day. In order to stay successful in a competitive market, it is important to automate and optimize processes, and for Kaha StreamServe EDP has proven to be a smart way to work.
"It is a great advantage to have a comprehensive, versatile solution which can be used to support many parts of the supply chain processes – and not just the actual documents themselves, says Ray Blomqvist, Logistics Manager.
Read the article.
TDC remains legal, lean and customer friendly with StreamServe
TDC, which has 16,000 employees, is Denmark's largest telecom service provider with 15 million customers in Denmark and the rest of Europe. TDC sends out about 45 million documents annually and the company is continuously looking for ways to improve customer service, automate procedures and run a lean operation. They also needed to comply with new legislation for e-invoices.
"StreamServe is an integral part of TDC's goal of continuously cutting costs and boosting competitiveness", said Eric Balslev, Product Manager for TDC IT Services. "By employing StreamServe EDP, TDC is introducing one application for all customer correspondence, regardless of whether it is paper based or electronic."
Read the case study about TDC.
Umeå Energi takes control over systems integration and improves document presentment
Umeå Energi has reduced its costs for creating and maintaining the integration of over forty separate IT systems. With StreamServe as a "Service Broker" Umeå Energi has managed to take control over all systems integration and reduced the dependence on external suppliers and consultants. A more flexible solution for documents, including EDI invoices and E-giro Internet invoices, has also been implemented.
Read the article. Watch a presentation of the solution (in Swedish).
Posten: StreamServe EDP is the foundation for efficient customer communication
Posten chose StreamServe EDP (Enterprise Document Presentment) to improve its business processes for document design, archiving, printing, enveloping, and distribution.
With StreamServe Posten can help its customers to significantly improve their customer communication, both in terms of cost efficiency and quality.
Read the article.
Itella processes 120 million pages through StreamServe EDP
StreamServe is at the very heart of Itella’s core business – Information Logistics. Anders Wiklund, System Architect at Itella, explains: “Receiving data from customers, producing and printing documents and distributing those by post or in electronic channels is what we do. StreamServe EDP gives us the flexibility we need to meet our customers’ requirements and the capability to make sure we fulfill our service level agreements.”
Read the article.
OEM International: Streamlined logistics requires optimized information flows
StreamServe EDP is a complete document management system, which gives important business documents the right layout and design for OEM. Furthermore, it provides a cost efficient way to integrate the ERP system to different third party applications. Finally, it also gives the possibility to use e-mail for distribution of documents.
"We are very satisfied with the fact that StreamServe EDP has progressed from a matter of improving design to a solution that supports our company on a strategic level", says Anders Elovsson at OEM.
Read the article.
UNI2 will handle hundreds of millions of invoices for TELE2 across Europe
UNI2 handles TELE2's invoices in soon to be 24 countries across the European continent. The strategic goals include being able to provide personal communication that connects TELE2 the last mile with the customers, no matter where in Europe the person is receiving the customer communication that UNI2 produces, as well as being able to control the whole process of printing and logistics. StreamServe EDP ensures that the goals can be met.
Read the article.
Efficient payment flows for Buena Vista
Scandinavian company Buena Vista Home Entertainment is the first member of the global Disney group to use the StreamServe solution for efficient payment flows and flexible invoice management. "StreamServe reduces costs by 40% compared to the cost of producing invoices solely using SAP, which is our business system", says Robert Börlin, IT manager at Buena Vista Home Entertainment.
Read the article. Learn more in a case study about Buena Vista.
Flexible customer communication for Lindorff
Norwegian company Lindorff operates in the Nordics and the Baltic states. As a primary dealer in the billing, accounting and debt collection industry, cross border customer communication has become an issue of outmost importance. The implementation of StreamServe Enterprise Document Presentment (EDP) has enabled Lindorff to capture the value of every business document, and allowing the customers to choose communication channel.
"StreamServe helps us communicate in a more efficient way with the market", says Trond Lie Evensen, Teamleader at Lindorff. "It is a solution for communicating through all sorts of channels, and it has been a very good investment for us."
Read the article. Watch the video.
Bravida cut customer support calls
"StreamServe EDP is an important component of our IT structure", says Petter Håkanson, CIO of Bravida. "Without StreamServe EDP, our ability to communicate with our customers through personal business documents, on paper or through electronic channels, would be greatly affected." Bravida has also been able to reduce both the number of support calls and the average time of a support call thanks to the fact that customers can easily view their invoice information online, and that invoices are stored electronically and searchable online.
Read the article. Read the press release.
Skanska strengthens its customer communication
Skanska comprises almost twenty separate business units, each with its own ERP system. It was imperative that they implement a uniform information structure that could facilitate communication between their business units as well as with customers and suppliers. StreamServe provided a solution, facilitating a more uniform work process, and promoting the integration of internal and external information flows. StreamServe also reduced handling time for Oracle® documents by 50%, and cut the time it took to create a new report template from 14 days to three days.
Watch the video.
Automated electronic handling and distribution of 1.3 million NCC invoices
The construction and real estate company NCC invests further in StreamServe EDP. "StreamServe converts incoming paper invoices into electronic documents which means that we have access to a digital version that can automatically be transferred to our business system and used in the approval process,” said NCC System Administrator Dennis Persson. “Manual handling of invoices is so costly we believe that StreamServe has the potential to save us millions of crowns.”
Read the press release (in Finnish).
Wallenstam improves customer service
The real estate company Wallenstam improves customer service by using StreamServe EDP to create customer communication based on information from several different applications. "With StreamServe EDP we provide better service as we can offer our customers communication in the format and channel they prefer", said Thomas Envall, IT Project Manager at Wallenstam. "StreamServe is a very strong tool for converting data from our internal systems and creating business documents that can be distributed physically or electronically through all communication channels."
Read the press release (in Swedish).
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