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Zorgverzekeraar DSW is a Dutch health insurance company with 400,000 customers. Due to the competitive nature of the health insurance industry, DSW decided to implement an electronic customer communications strategy to achieve market differentiation. And to demonstrate its commitment to serving its customer base, DSW further recognized the need to personalize and tailor these communications to the specific needs of its customers.
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Zorgverzekeraar DSW, a Dutch insurance company, has 400,000 customers and 450 employees, who all take pride in offering top-notch customer service. Over the last seven years DSW was named the best health insurance company in the Netherlands by the largest Dutch consumer organization. Striving to uphold this position, external and internal communications are business critical.
By choosing StreamServe, DSW gained an end-to-end document processing solution for its customer. DSW employees can now track a document from initial contact with the back office (e.g., an insurance application), to document creation in the internal system, to electronic document archiving, and through to the mailing process. Customers can now expect world-class
service due to increased end-to-end process management that ensures updated, accurate customer information. Another benefit of StreamServe includes the ability to enable DSW to display all documents on the web, which meet customer requests for electronic communication.
“We are very pleased to have achieved one of our primary goals based on customer demand – to displaying customer documents on our web site”
Marianne Smit Process Innovation Consultant Zorgverzekeraar DSW
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