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KLM Royal Dutch Airlines is part of the KLM-AirFrance group. KLM and partner airlines link more than 400 cities in 85 countries on six continents. To facilitate KLM’s increasing reliance on electronic ticketing in an international and multilingual environment.
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StreamServe gives KLM’s customers the ability to choose the language and channel in which they will receive their flight confirmations. KLM saves about $5 million annually in direct costs in electronic ticket processing fees, and customer service opportunities have grown.
“E-ticketing makes it easier, faster, and cheaper for KLM passengers to book flights” - Gerard Bakker, Fulfillment Manager, KLM
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