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Copaco Netherlands B.V. is one of the largest distributors of information and communication technology products in the Netherlands. Their challenge was to connect Copaco Netherlands’ SAP environment to their customer’s ERP systems so they can implement a personalized, two-way electronic exchange of orders and invoices.
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One of Europe’s leading information and communication technology distributors, the company needed to find a way to implement an automated method of dealing with incoming queries and orders if they wanted to stay ahead of the competition.
The traditional method of ordering products and requesting information by fax and telephone created a huge amount of work for Copaco Netherlands’ sales department, which had to input the information manually into SAP. It was slow and expensive, and inevitably errors occurred.
StreamServe processes Copaco Netherlands’ orders using XML, and checks the contents for consistency. The order is then forwarded to SAP. The customer receives a response message via StreamServe BCP with an order confirmation and delivery date, as well as an electronic shipping form upon delivery. Copaco Netherlands will also use StreamServe BCP to send electronic invoices in the near future.
“StreamServe BCP enables us to increase the speed of our internal processes considerably. Our customers can place orders that are entered straight into SAP via StreamServe BCP. They know exactly what we have in stock. We can guarantee absolute transparency of inventory, and that’s a big boost to the service we provide.”
Frank Lemmen, Head of e-business,
Copaco Netherlands B.V.
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