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StreamServe is helping leading energy producers and providers simplify their communications with customers.
Click on a logo below to learn how they’ve used StreamServe Enterprise Document Presentment to improve bill presentment, lower costs, increase productivity, and improve bill production and distribution.
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Aguas de Murcia (EMUASA), a joint venture owned by the city of Murcia (51%) and Aquagest Levante (Agbar Group) (49%), is the potable water and drainage supply company for the City of Murcia, with over 140,000 customers in one of the Spanish regions with the broadest experience in sensible water use.
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CLP Power Hong Kong is a regulated power utility serving 2.1 million residential, commercial, and industrial customers, 80 per cent of Hong Kong’s population. CLP was faced with the challenge of integrating and managing information from diverse sources while trying to create a streamlined billing process.
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E.ON Energy has 25 million customers throughout Europe, making it the largest private energy company in the world. The challenge was to print simultaneously from different SAP® modules while maintaining the corporate identity for E.ON subsidiaries, and pre-sort electricity bills.
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E.ON IS Slovakia, founded in July 2003 and located in Bratislava, is a joint subsidiary owned by E.ON IS GmbH (51%), Germany, and Západoslovenská energetika a.s. (49%). With a team of nearly 120 employees, E.ON IS Slovakia is the full service IT provider for the power industry in Slovakia. Its main customers include the E.ON Group companies.
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The Electricity Supply Board (ESB) is the leading Irish electricity utility with 1.7 million customers. With such a large customer base and more than 10 million bills to be processed each year, ESB knew it was critical to develop an efficient Enterprise Document Presentment solution if they wanted to maintain good customer relationships and keep administrative costs under control.
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Göteborg Energy AB supplies power to 240,000 customers in Göteborg, Sweden’s second largest city. With the de-regulation of the power industry, the company had to become more nimble to stay competitive.
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Hidroeléctrica del Cantábrico offers services associated with the production, transport, transformation, and distribution of electrical energy, and possesses businesses related to gas, renewable energy, and telecommunications. The company supplies electricity and gas to 700,000 clients throughout Spain.
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MTN is the second largest mobile operator in South Africa with operations in six African countries and a total of 13.5 million subscribers. MTN wanted t o move the billing process in-house to have a more flexible invoicing routine with increased functionality, enabling them to provide better customer service. StreamServe enabled MTN to use the same system for invoicing and billing statements, and enhanced e-mail and fax functionality.
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When Oklahoma Gas & Electric (OG&E) implemented their new SAP® R/3 system, the company knew it needed a business communication platform that could integrate with its enterprise application to facilitate the billing process.
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Snohomish County PUD is the second largest publicly owned utility in the Pacific Northwest and the twelfth largest in the nation in terms of customers served, providing public power to Snohomish County and Camano Island. The utility serves 320,000 electric customers and 20,000 water customers.
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Recently the Danish government passed legislation that states that all citizens who would like to receive invoices electronically should have the opportunity to do so. Denmark-based telecom giant TDC did not have to scramble for a solution to comply with the law because it already had StreamServe Enterprise Document Presentment™ software in place.
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