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Insurance
» Smarter
Correspondence » How
it Works » The Benefits | Download
Brochure »
Smarter Correspondence
Works
Across Generations
Smarter customer correspondence reduces development
and production costs and creates effective new options that can help increase
customer loyalty and wallet-share, advance sustainability goals, and improve
compliance posture.
The results:
Smarter Correspondence
- Dynamically generated correspondence (statements, claims, policies,
etc.) reinforce the company’s brand identity, including color,
logos, taglines, etc.
- SAP
for Insurance populates correspondence in clear, easy to
understand format
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- Dynamic document process provides personalized document branding
for agents and brokers re-branding due to M&A. Template-driven production
simplifies re-designed implementations
- Current data from enterprise systems populates correspondence in clear,
easy to understand formats
- “Onserts” replace “inserts” to reduce cost
and improve response
- Business managers implement rules governing content in real time,
with no need for IT support
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Reduced Operational Cost
- Significantly reduces document design/maintenance time and resources with
dynamic customer correspondence templates
- Automated failure recovery guarantees document output and document audit
trail, 24/7
- Provides print shop independence through production print-ready output and
reduces postal and handling costs with postal-ready output
- Eliminates manual handling and associated errors, and reduces costs by automatically
collating common document packs (e.g., policy packs)
- Enables “onserts” to eliminate added postage, handling, paper,
and equipment costs
- Reduces demand and improves call center productivity
Improved Customer Communication
- Accommodates customer preference for native language and fonts
- Enables customer to self-select preferred delivery channel
- Fosters understanding through clearer presentation
- Includes personalized or segmented messages based on policy type, customer
type, age, and other customer-specific metrics
Improved Call Center Productivity
- Call center operator and customer see identical correspondence, speeding
resolution
- Reduces call volume due to clearer correspondence
- Equips call center to reinforce personalized messaging while on call
- Enables real-time resending of customer documents
Practical Sustainability
- Offers multiple electronic delivery options through email-based attachments
and web access
- Consolidates communications going to the same customer to reduce resource
consumption
- Paperless document processing reduces resource demand and paper waste through
“onsert” capability
Insurance
» Smarter
Correspondence » How
it Works » The Benefits | Download
Brochure »
|