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StreamServe Utilities

Utilities » Smarter Billing » How it Works » The Benefits | Download Brochure »

Smarter Bills Deliver More
Value at Lower Cost

Smarter bills reduce the utility's development and production costs and create effective new options that increase customer loyalty, advance sustainability goals, and improve compliance posture.
The results:



StreamServe Utilities Smarter Billing

  • Dynamically generated bills reinforce utility/division/subsidiary brand identity, including color, logos, taglines, etc.
  • SAP for Utilities populates bill in clear, easy to understand format
  • One dynamic billing template reduces document design and maintenance time and resources
  • Business managers create and control rules governing content with no need for IT support
  • "Onserts" replace "inserts" to reduce cost and improve response
  • Consolidated information, onserts, dynamic generation, improve utility's sustainability profile

StreamServe Utilities Reduced Cost to Serve

  • Significantly reduces design costs
  • Optimizes document collation, sorting and distribution
  • Provides print shop independence through production print-ready output
  • Reduces postal and handling costs with postal-ready output
  • "Onserts” eliminate added postage, handling, paper, and equipment costs
  • Improves call center productivity
  • Collates bills and customer correspondence for reduced operational, delivery and materials costs

StreamServe Utilities Improved Customer Communication

  • Accommodates customer preference for language, fonts and bill content
  • Improves communication by including consumption and/or historical usage graphics
  • Includes personalized messages by customer type
  • Enables customer to self-select preferred delivery channel
  • Demand response based content

StreamServe Utilities Improved Call Center Productivity

  • Call center operator and customer see identical bills, speeding conversation and resolution
  • Reduces call volume due to clearer bills
  • Equips call center to reinforce personalized messaging
  • Eliminates delay and improves customer service by enabling real-time resending of customer bill

StreamServe Utilities Practical Sustainability

  • Offers multiple electronic delivery options
  • Efficiently delivers additional information through email-based attachments and web access
  • Consolidated communications reduce resource consumption
  • Reduces resource demand and paper waste through "onsert" capability

Utilities » Smarter Billing » How it Works » The Benefits | Download Brochure »

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