Smarter Bills Deliver More
Value at Lower Cost
Every utility's most consistent customer touch point
is the bill. Billing is also the single most important business document
process.
- Personalized correspondence fosters customer loyalty and increases
demand response
- Electronic bills and customer self-service reduce costs and advance
sustainability
- Accurate bills and notices improve collections and streamline call
center resources
- Seamless integration with SAP Systems creates accurate documents
in high-volume environment
- SAP Endorsed Business Solution: SAP
for Utilities
Environmentally friendly, modern bills can help improve customer service,
increase customer satisfaction, and decrease DSO.
Clearer presentation of traditional billing information eliminates the
confusion that triggers many customer service calls and delays payment.
Adding personally relevant supplemental information helps each customer
better understand their account and usage, as well as learn of new or
alternative products and services.
This can significantly impact on the success of Demand Response programs.
With StreamServe, utilities generate personalized bills at massive volumes,
in multiple languages (including Braille).
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