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Utilities
» Smarter
Billing » How
it Works » The Benefits | Download
Brochure »
Smarter Bills Deliver
More
Value at Lower Cost
Smarter bills reduce the utility's development
and production costs and create effective new options that increase customer
loyalty, advance sustainability goals, and improve compliance posture.
The results:
Smarter Billing
- Dynamically generated bills reinforce utility/division/subsidiary
brand identity, including color, logos, taglines, etc.
- SAP
for Utilities populates bill in clear, easy to understand
format
- One dynamic billing template reduces document design and maintenance
time and resources
- Business managers create and control rules governing content with
no need for IT support
- "Onserts" replace "inserts" to reduce cost and
improve response
- Consolidated information, onserts, dynamic generation, improve utility's
sustainability profile
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Reduced Cost to Serve
- Significantly reduces design costs
- Optimizes document collation, sorting and distribution
- Provides print shop independence through production print-ready output
- Reduces postal and handling costs with postal-ready output
- "Onserts” eliminate added postage, handling, paper, and equipment
costs
- Improves call center productivity
- Collates bills and customer correspondence for reduced operational, delivery
and materials costs
Improved Customer Communication
- Accommodates customer preference for language, fonts and bill content
- Improves communication by including consumption and/or historical usage
graphics
- Includes personalized messages by customer type
- Enables customer to self-select preferred delivery channel
- Demand response based content
Improved Call Center Productivity
- Call center operator and customer see identical bills, speeding conversation
and resolution
- Reduces call volume due to clearer bills
- Equips call center to reinforce personalized messaging
- Eliminates delay and improves customer service by enabling real-time resending
of customer bill
Practical Sustainability
- Offers multiple electronic delivery options
- Efficiently delivers additional information through email-based attachments
and web access
- Consolidated communications reduce resource consumption
- Reduces resource demand and paper waste through "onsert" capability
Utilities
» Smarter
Billing » How
it Works » The Benefits | Download
Brochure »
|