Utilities

Smarter Bills Deliver More
Value at Lower Cost

Every utility's most consistent customer touch point is the bill. Billing is also the single most important business document process.

• Personalized correspondence fosters customer loyalty and increases demand response
• Electronic bills and customer self-service reduce costs and advance sustainability
• Accurate bills and notices improve collections and streamline call center resources
• Seamless integration with SAP Systems creates accurate documents in high-volume environment
• SAP Endorsed Business Solution: SAP for Utilities

Environmentally friendly, modern bills can help improve customer service, increase customer satisfaction, and decrease DSO.

Clearer presentation of traditional billing information eliminates the confusion that triggers many customer service calls and delays payment.

Adding personally relevant supplemental information helps each customer better understand their account and usage, as well as learn of new or alternative products and services.

This can significantly impact on the success of Demand Response programs.

With StreamServe, utilities generate personalized bills at massive volumes, in multiple languages (including Braille).

Utilities can also insert relevant marketing and other messages directly on the bill, based on business rules and the individual customer's metrics; and distribute bills via the customer’s preferred channel:

• print
• email
• web
• PDF
• and more

Because it leverages current resources, StreamServe extends their usefulness. It both increases the efficiency of traditional billing, and introduces entirely new capabilities for the utility.

With no change to existing SAP billing processes, StreamServe introduces a complete bill management environment, from creation and composition through to production and delivery. It streamlines the billing process, and significantly upgrades the Utility's ability to productively leverage the regular billing contact with each customer.