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SAP-Endorsed Business Solution
StreamServe Utilities designed for use with SAP for Utilities
Enables Cost-Effective, High-Volume Bill Presentment and Improved Customer Service |
 Utility companies cannot increase profit margins by simply growing market share or raising prices. Automating business processes and using technologies to reduce costs and increase customer satisfaction are as important and generally as effective in improving profit margins. Effective technology deployment can enable utilities to reduce high-volume document creation processes and deliver consolidated, targeted and personalized communications that can keep customers happy and profitable for the utility.”
Karen Blackmore,
Research Director for Energy Insights, an IDC company
As utility suppliers seek to reduce their cost to serve residential customers through standardization and automation, they want an assurance of tight co-innovation and integration with their SAP enterprise applications. Through StreamServe’s ongoing collaboration with SAP, customers can reduce cost-to-serve while improving their customer interactions.
The solution offers utilities companies an integrated, end-to-end solution for automation and optimization of their high-volume document processes, reducing operational costs by streamlining the generation, collation, sorting and distribution of customer bills.
StreamServe Utilities enhances SAP for Utilities solutions with a high-volume, integrated production printing solution. StreamServe Utilities combines otherwise individually-processed documents for bills, energy conservation campaigns, loyalty campaigns, customer notices and other communications into combined document sets, all within a single mailing. With this solution, business users can dynamically personalize and maintain targeted customer correspondence, enabling real-time marketing and rapid response to market requirements by leveraging bills and other customer correspondence.
StreamServe integrates customer communications capabilities within the framework of the SAP NetWeaver® platform. SAP and StreamServe have a long-standing global partnership that has delivered solutions to many of the world’s best-known utility companies, including China Light & Power, E.ON Energy and Oklahoma Gas & Electric.
By endorsing solutions from partners such as StreamServe, our customers in the utilities market will benefit greatly by having access to solutions that will enable them to stay competitive, realize lower total cost of ownership, manage compliance, and increase customer retention. The solution from StreamServe helps deliver on the promise of enterprise service-oriented architecture (enterprise SOA). This enables continuous business innovation and provides customers with the flexibility to respond quickly and profitably to business change, while leveraging and protecting existing IT investments.”
Kevin Ichpurani,
Global Vice President, Business Development and Strategic Alliances, SAP
Link to SAP
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