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IT-Infrastructures
Across the globe, business is demanding more innovation, scalability, and flexibility from its IT environments. It also wants to reduce the current complexity and unnecessary resource consumption through better control and optimized usefulness.
A key part of this effort is the move away from silos of incompatible, proprietary hardware and software, and towards modular, standards-based infrastructure whose capacity and resources can be utilized across the entire organization. This move also simplifies the management of solutions, applications, and infrastructure components.
StreamServe software is perfectly aligned with this goal. Optimized to blend in with existing environments, it sits on top of, and leverages, your existing environment, making integration easy while guaranteeing interoperability with future investments.
Business Processes
Over the past decade, reorganizations of business processes have clearly resulted in innovations, major operational improvements and higher profitability. Business re-engineering initiatives have optimized internal organization and processes, and companies continue this work. But is this where the greatest potential for improvement lies today? Will these efforts bring you closer to your customers?
After years of internally focused improvement, greater gains can now be made by extending business processes over the last mile between the enterprise and the customer. One of the main vehicles for achieving this is the documents that carry business-critical content. For many businesses, such documents are the primary, if not the only, link to customers.
StreamServe bridges and modernizes the last mile to the customer. It equips the enterprise to optimize its customer communications channels—print, electronic, telephonic, etc.—and to transform them into one-to-one marketing tools. It enables the enterprise to efficiently create and deliver personalized documents that are not only more informative, but that also function as sales tools by including offerings and suggestions that are specific to the particular customer and based on the primary content of the communication. The ROI on the last mile, then, comes from innovative revenue-enhancing opportunities and improved customer satisfaction as well as increased internal efficiencies.
Processes
StreamServe taps into existing business processes such as:
• Order-to-Cash
• Campaign-to-Lead
• Lead-to-Order
• Contact-to-Resolution
• Procure-to-Pay
• Demand-to-Build
• Inventory-to-Fulfillment
• Contract-to-Renewal
Content
StreamServe works with various types of content; content that is often the final result of a business process such as:
• Invoicing, Account Statement
• Marketing Messages and Collateral, Price Tags
• RFI, RFQ, Quote, Account Opening, Welcome Pack
• Contract Information
• Purchase Order, Goods Receipt
• Production Order, Labeling
• Work Order, Goods Receipt
• Service Request, Repair Order
People
StreamServe supports many users and roles in an organization, including:
• Marketing Personnel
• IT-Staff
• Call Center Personnel
• Sales People
• Output Production Manager
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