 |
Enterprise Output Management
|
Document
Composition | Document
Process Automation | Enterprise Output Management
Thanks to StreamServe,
document delivery and personalized customer communications are efficiently
handled through a variety of channels.
All of this means that the transition from traditional
paper-based processes to less-expensive, more modern processes –
such as online, email, and mobile – doesn’t have to occur
all at once; it can be at the pace you and your customers choose.
|
|
Document Delivery via Multi-Channel
Distribution
StreamServe’s powerful document delivery functionality empowers companies
to distribute enterprise communications to customers, partners, and employees
– all through the recipient’s preferred channel, such as print,
email, fax, online, mobile, etc.
This type of output management can simultaneously produce multiple
versions of any document, such as a PDF, a printed document, and an email
version and archive the document at the same time.
StreamServe can do this for each individual document, even in production
runs of millions of billing statements. Our output management system will
also automatically deliver the documents over electronic pathways in addition
to providing print-ready files.
|
 |
More specifically, StreamServe delivers
by:
- Multi-channel distribution: Distribute simultaneously through multiple channels
such as fax, email, mobile, RFID, electronic invoices, and the Web to deliver
content
- Personalized distribution: Give customers a choice for how they want to
receive their account opening documents
- User and Role Management: Design user authorization down to specific points
of the StreamServe process
- Usage Management: Gather statistics on the volume of content created, set
benchmarks to analyze trends, and enable managers to monitor how and which
business documents are communicated
Personalized Customer Communications
StreamServe creates a communication profile for each of the institution’s
customers and stores it internally. A communication profile defines the communication
preferences of a customer, and provides information about the format in which
the document must be sent to each customer.
This profile management enables support for personalized preferences in terms
of delivery channels – even in automated batch printing. The business
system therefore only needs to deliver the raw document data; it does not need
to concern itself with final format or delivery channels. This ensures maximum
service for the customer without additional manual overhead on the provider’s
side.
How We Do It
StreamServe’s powerful enterprise output management
solution will improve the way your organization delivers customer communications
– with better results. Now users can:
- Deliver to print, electronic, Web, and mobile channels as well as to databases
and other applications
- Publish via Web services in an ERP environment and manage spooling functions,
printer status, job status, and job-completion notifications
- Capture electronic image of account statements with identical design, independent
of format, to any storage medium
- Store all outgoing account statements in electronic final format
- Support all conventional archiving systems
- Maintain same layout and corporate branding on each output channel
Document
Composition | Document
Process Automation | Enterprise Output Management
|