|
Improve customer support systems
by using electronic-based document processes.
|
StreamServe's solutions help companies deploy new processes for improving the support they deliver to internal and external customers.
Service reps no longer have to work with mountains of printed documents, log into multiple account systems to answer customer inquiries, archive documents manually, or mail/fax paper documents by hand - ever again.
|
|
Eliminate Manual Processes
Eliminate manual intervention in the distribution of application output. Enable recipients to specify their preferences for receiving documents – including network faxing, e-mail or any other electronic format distribution.
Access Electronic Archiving and Filing to Enable Document Interaction
Customer-facing employees and customers can access archived documents using a web browser. There’s no need to search through manual archive and filing systems to handle customer inquiries.
Before print or distribution, let users interact with and edit key portions of ERP documents using a Web browser.
Even customers without access to StreamServe applications can participate in processes when exception handling or personal interaction is required.
Communicate Clearly and More Cost Effectively
StreamServe enables customer service reps to communicate cost effectively with customers. Companies can significantly improve document composition, bundle documents produced by multiple systems, manage the layout of printed output, organize joint-enveloping and e-stapling of customer communication to take advantage of postage rates and pre-sorting discounts, and much more.
Companies can now transform the presentation quality of their ERP documents by incorporating graphics, barcodes, images, colors, pictures, and more. With multiple languages and currency conversion, companies can use a common template to send documents to different countries.
How We Do It
StreamServe Solutions Help Customer Service Organizations:
- Eliminate overhead from unnecessary document distribution.
- Significantly reduce storage costs through electronic archiving.
- Improve productivity through immediate availability of customer information.
- Minimize the impact of mistakes through electronic forms with input validation.
- Increase customer satisfaction with easy access to archived documents
|