STREAMSERVE NEWS - SEPTEMBER 24, 2007

DIREKTØREN HAR ORDET

Vi er sandsynligvis mange, der stadig må finde os i at modtage en masse information og tilbud, som overhovedet ikke passer til vores interesser eller indkøbsmønstre. Til gengæld er der heller ingen tvivl om, at personlig tilpasset kommunikation bliver mere og mere udbredt.

Værdien af kommunikationen

Det er ikke længere et spørgsmål om bare at tilføje modtagerens fornavn i et standardbrev. Det handler om for alvor at øge værdien af kommunikationen ved at skræddersy indholdet efter modtagerens behov. Jeg vil se kursudviklingen for netop mine aktier! Jeg vil vide, om der er specialtilbud på tjenester eller produkter i relation til noget, som jeg allerede har købt! Selv i B2B-sammenhæng bliver vigtigheden af kundetilpasset udformning og indhold stadig mere markant, ikke mindst som forudsætning for en så effektiv håndtering fra modtagerens side som muligt.

Anvendelse af eksisterende information

StreamServe Persuasion giver virksomheder mulighed for at anvende de kundeoplysninger, som allerede er til rådighed. Vi er glade for, at stadig flere StreamServe-kunder vælger Persuasion med henblik på at styrke deres kunderelationer og øge salget. Vi vil fortsætte med at udvikle vores applikationer til bedre at kunne skabe og vedligeholde indhold samt præsentere det i rette sammenhæng til rette modtager.

Det rette indhold, om end i mere standardiserede rammer, er også, hvad i e-fakturering drejer sig om. Hvis du er interesseret i e-fakturering, kan det anbefales at læse om NetCologne længere nede i nyhedsbrevet.

Vi har en brugerforening

Endelig vil jeg gerne slå et slag for StreamServes brugerforening, som er et glimrende forum, hvor du som kunde eller partner kan udveksle erfaringer med andre brugere af StreamServe. Gå ikke glip af brugerkonferencen senere i efteråret!

Jeg ser frem til at modtage dine kommentarer!

Med venlig hilsen,
Christian Hadenius

ANNOUNCEMENTS

Wallenstam første brugere af Persuasion
"Vi har stor nytte av StreamStudio Collector, der vi kan arkivere våre dokumenter. Vi ser også en fordel ved at kundeservice enkelt kan komme til fakturaer og leieavtaler via nettportalen StreamStudio, og det er en arbeidsmåte vi kommer til å utvide suksessivt."
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Aditro skaber intelligente forretningsdokumenter
"Dette initiativ er kunde drevet. Med StreamServe kan vi skabe dokumenter, hvori information fra flere forskellige afsendere er indarbejdet", siger Peter Sahlin, Director, Document Automation hos Aditro.
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Persuasion set ud fra et værdi perspektiv
Se en præsentation som viser, hvordan din organisation kan opnå fordele ved hjælp af StreamServe Persuasion.
Se præsentationen »

I medierne: "StreamServe ny partner til Adobe"
Svenske IT24 rapporterede om aftalen mellem Adobe og StreamServe, som indebærer, at LiveCycle Enterprise Suite fra Adobe udvides med StreamServes løsninger for individuel udskrift og avanceret håndtering af udgående data.
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NetCologne: increased customer satisfaction with e-invoicing

NetCologne, a German telecom company, decided to move away from paper-based invoicing. With StreamServe EDP they got a flexible output management solution that could generate electronic invoices in multiple formats from a single process.

Leveraging StreamServe EDP NetCologne can provide their customers with electronic documents in their preferred format while consistently reducing the use of paper invoices and decreasing delivery time and printing costs. Ultimately, these benefits lead to not only increased customer satisfaction, but a sizable contribution to the bottom line.

"With StreamServe, we save an average of €1.50 per invoice compared to conventional dispatch methods,and we pass a portion of these savings on to our customers. With about 3 million invoices per year, we found that output management using StreamServe quickly paid for itself", says Robert Messer, Billing manager at NetCologne.

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New Whitepaper: Leverage customer information by making it visible, accessible and relevant

Bits and pieces of valuable customer information typically reside in parts known and unknown throughout an organization. Finding the exact information needed to give you insight into your customer relationship can be difficult.

With StreamServe and IBM FileNet the information you need will be available and ready for servicing and up selling your customer.

The StreamServe and IBM solution makes it possible to:

Remove lag time from business opportunity to action
Communicate a clear and comprehensive view of customer relationships
Deliver information via preferred customer communication channel
Bundle multiple documents into a consolidated, streamlined customer message
Assemble relevant information needed for regulatory compliance reporting

Latest news from StreamServe University

LAST CHANCE TO GET TRAINING FOR STREAMSERVE VERSION 4

In 2006, StreamServe released Persuasion. Since then, StreamServe University has offered training courses for both Persuasion and StreamServe version 4.

After December 31, 2007, StreamServe University will offer version 4 training courses upon request only.

Contact StreamServe University today to enroll to a public v4 training course.

If you book Fundamentals, Administrator and Advanced at the same time you will get a 20% discount!

NEW PERSUASION COURSES: GREAT DEMAND FOR POST PROCESSING TRAINING

Among all the new StreamServe training courses available, one stands out. Our two day Post Processor course includes OMR, labels, enveloping, introduction to AFP etc.

Read more about our Persuasion courses »

INTERNATIONAL NEWS

StreamServe, the engine that powers BMW's e-invoicing
The BMW Group Netherland's ambition is to make the paperless office a reality. An important element of that ambition is to set up a solution for the electronic invoicing of the dealers. Manual registration is sensitive to errors and time consuming, particularly when you consider that it concerns more than 100,000 invoices on a yearly basis.
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In the media:

Customer Think: Get Personal With Your Customers
John Rueter, StreamServe CMO: Many global companies already spend millions of dollars every year to ensure that the image they present to their customers accurately reflects their brand. Ironically, they fall short in that "last mile" of communication with their customers.
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